ACTIVATE YOUR NEW DEBIT CARD

If you recently received a new Advantis debit card, activate your card 24/7 by phone at 1-888-691-8661.

To activate your new card, you’ll need to provide this information:

• The primary account holder's date of birth
• The last four digits of the primary cardholder’s Social Security number

If your card is already active, but you’d like to change your PIN, choose from these options:

• Call 1-888-891-2435 anytime
• Call Advantis at 503-785-2528, Monday - Friday, 8AM - 6PM
• Pop into a branch during business hours

If you are concerned your card has been compromised, but you have not received a fraud alert, please call Advantis at 503-785-2528.

We take your privacy and account security very seriously

Here’s what happens when we detect suspicious activity on your account:

1. Advantis Fraud Center activates your alert process
2. You receive your Advantis Fraud Center alert(s)
3. Your alert will ask you to confirm you authorized the suspicious charge
4. You respond to your alert as quickly as possible
5. Based on your response, we can confirm your account is secure, or we can deploy additional fraud-prevention measures to stop fraud in its tracks
   
   

Automatic enrollment in fraud alert by email and phone call

We continually monitor your debit card(s) for suspicious and fraudulent activity. If Advantis Fraud Center detects a suspicious transaction on one of your card accounts, we will immediately alert you and take immediate action to help protect your account.

Optional enrollment in fraud alert by text (SMS)

Because different members have unique banking and communication preferences, we offer you the option to also enroll in fraud alert by text.

Enroll in fraud alerts by text now

IMPORTANT: You need to respond to a fraud alert

Advantis Fraud Center alerts are legitimate messages. For your account security, you need to respond to any Advantis Fraud Center alert as quickly as possible.

• When we detect a suspicious transaction, it’s prudent to protect you and your account by blocking card activity. We need to determine if the activity is authorized by you, or not.
• When you respond to the alert immediately, we can take appropriate action based on whether or not the transaction was authorized by you or another account holder.

Rest assured, shortly after you respond to a fraud alert and let us know that you authorized the transaction in question, your card activity will be quickly restored.

Note: Advantis will never send you an email, phone, or text message asking for your personal or account information. If you receive a message asking for this information, do NOT respond to the message. Instead, contact Advantis immediately by phone at 503-785-2528 or 1-800-547-5532.

How to opt out of fraud alerts by text 

If you receive a fraud alert by text, but you wish to opt out of future text alerts, please take these steps:

1. Contact Advantis to indicate you did or did not authorize the transaction
2. Reply “STOP” to the text message.

You’ll continue to receive fraud alerts by email and phone in the future.^*

Save the Advantis Fraud Center number in your Contacts

If you’ve opted in to fraud alerts by text, and we identify a suspicious transaction on your account, you may receive a text message alert from this phone number (above).

• Save 1-866-518-0213 in your contacts as, “Advantis Fraud Center”
• Only use this number if you have received a fraud alert. 

Update your contact info to receive Advantis Fraud Center alerts

If your email, phone, or cell phone contact information change at any time, you’ll need to update us:

Send us a secure email

1. Log in to Online Banking
2. Click or tap MORE, then MESSAGE CENTER

Call us at 503-785-2528, Monday - Friday, 8AM - 6PM

* Advantis Credit Union does not charge for fraud protection service. However, standard text message and data rates assessed by your mobile carrier may apply. Please check with your mobile carrier to ensure that you have 'text messaging' on your monthly mobile phone plan. Messages can only be sent via U.S. carriers and will only be receivable in the U.S. Some messages on U.S. carriers may be received while traveling; however, it will depend on that carrier’s coverage area.