Advantis Credit Union

I just got off the phone with Gary Shimafukuro I had few questions he was very detailed,understanding and respectful, and explain everything to me that I needed to know could understand him.Thank You Gary Shimafukur for your help.

I originally posted a scathing review of Advantis, based on an experience I had where I discovered, after paying my automobile loan for one year, that I had been paying monthly late fees, despite the fact I set up the loan for automatic payment and accidentally set the payment date for a week after The due date. I was never notified that I was paying the loan late.
When I sought resolution, I was told by two customer service agents, one on the phone and one in person at the Gresham branch, that I was only gonna get refunded three months of late fees.
After posting my scathing review on yelp, I got a call from a customer service manager, who gave me Grace for the years worth of late fees.
I'm grateful to get the money back, however, if this is their business practice with all members, I'm still disappointed.

Horrible, judgy people work there. All technology is subpar and takes forever for a check to clear or institution to institution funding. Only plus is for rates.

Have been doing business with Advantis for years and continue to be impressed with the service, support and product offerings.
A recent phone call let me easily add a credit account in case of overdraft on my main checking account. Staff are always friendly, professional and genuinely interested in helping.

I started at the Portland Employees Credit Union in 1977, have lived through the PACE and Advantis years, and have benefited from each change the Credit Union has made. I am looking forward to the next growth spurt of the CU. I was on the Board for 20 years and hope the new River Mark will retain the "One of the oldest financial institutions in Oregon" title of Advantis.
We once told employees that it was never OK to have a bad day at work and I have never encountered an employee who was not top-notch. Keep up the fantastic traditions.

I secured a vehicle loan with this bank, they had the best rate at 2.84%.
That's how it began. I decided I'd open an account here since I live in Portland, and the bank I love and have used for almost 20 years has no branch In Oregon.
I walked into the door and was greeted right away. It was an absolutely positive experience all the way through.
They offer things like cash back checking, yay! They do have parking in the back at this location.
Their mobile app is easy to use too!

Advantis refit Union is by far the best credit Union in Oregon. They are welcoming, friendly, hardworking, most helpful people I have ever seen. I am blind so thing are a little harder for me than for most people, but they go out of the way to make sure I get what I need the way I need it. They also make sure I am comfortable with everything and understand everything before concluding our business. McKyla was so excited to help us and she was very sweet. We appreciate you very much.

Thank you McKyla and the Advantis family, you have us as customer for life .
Kristin

I've been a member at Advantis for quite a few years now and it's always been a pleasure dealing with the employees via phone or at a branch any time I've needed help or had questions. I recently had to go into the gresham branch to get a new debit card and the process was quick & easy and I was out the door within 10 minutes. Today I called & spoke to Jennifer ( not sure if she's at a branch or is at the call center ) but she was upbeat, positive & you can just tell she is smiling behind the phone. She provided great service, answered my questions and stayed on the phone to make sure I got the form I needed in my email and waited for me to get it signed so everything could get processed. I told her people are quick to leave negative reviews so I wanted to make it a point to share some praise to Jennifer & the Gresham branch and the rest of the Advantis team. Great customer service does not go unnoticed!

Tabatha Barry is great to work with! I had a more complex situation and she was exceptionally helpful. She handled everything and was great at keeping me apprised. Thank you Tabatha!

My encounter with Jennifer (Phone/Customer Service Call) at Advantis Bank was nothing short of exceptional. In the midst of a particularly stressful financial situation, she not only demonstrated unparalleled professionalism but also went above and beyond to provide the kind of support and care that is truly rare in the banking industry.
What struck me most was Jennifer's unwavering dedication to helping me navigate the complexities of my financial challenges. She not only invested the time to thoroughly understand my situation but also crafted personalized solutions that tailored to my needs. In an era where personalized service often feels like a relic of the past, Jennifer and the team at Advantis Bank have successfully resurrected it. It's not just about the financial expertise at Advantis; it's the genuine concern and commitment to the well-being of their clients that sets them apart.
I firmly believe that if I were dealing with any other bank, the level of attention and service I received from Jennifer would have been nothing more than a pipe dream. In a world where customer service can sometimes feel like a checkbox on a to-do list, Jennifer's approach was refreshingly different. Her professionalism, empathy, and proactive problem-solving demonstrated a level of commitment that transformed what could have been a daunting experience into a manageable journey.
Advantis Bank, thanks to individuals like Jennifer, has not only earned my trust but has set a new benchmark for excellence in customer service. If you're seeking a bank that truly values its clients and goes the extra mile, look no further than Advantis. Jennifer's dedication exemplifies the exceptional standards they uphold, making them a beacon of outstanding service in the financial industry.